Shipping policy

SHIPPING POLICY

At SHOPZIM, we strive to deliver your orders quickly, safely, and transparently. Below, you will find all the details regarding our shipping process, delivery times, and costs so you always know what to expect when shopping with us.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and prepared for shipment, you will receive a dispatch confirmation notification containing your tracking details.

2. Shipping Methods, Delivery Timeframes & Costs

We partner with reliable postal and courier services to ensure your purchases reach you on time.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	3-7 BUSINESS DAYS	₹50 / Free on orders over ₹999]
Express Shipping	1-3 BUSINESS DAYS	₹150
Cash on Delivery (COD)	3-7 BUSINESS DAYS	₹40 (extra COD collection fee]

Note: Delivery timeframes are estimates and begin from the date of dispatch, not the order date.

3. Order Tracking Information

As soon as your order is shipped, we will send an email and/or SMS notification containing your tracking number and a link to the courier company’s tracking page.
Please allow 24 hours for the tracking number to become active in the courier’s system.
You can also track your order anytime by visiting our and entering your order ID or phone number.

4. Delivery Address & Changes

Please double-check your shipping address, pincode, and contact number during checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If you need to update your shipping address, please contact us manpreet.bad31@gmail.com within 4 hours of placing your order. Once an order is dispatched, we cannot change the delivery address.

5. Delivery Issues, Delays & Unclaimed Packages

Delays: While we do our best to meet all delivery estimates, occasional delays may occur due to severe weather, regional lockdowns, holiday rushes, or courier operational issues. We appreciate your patience in such situations.
Failed Delivery Attempts: Our courier partners will attempt delivery up to 3 times. If they are unable to reach you or if the address is inaccessible, the package may be returned to us. In such cases, re-shipping charges may apply.
Damaged or Missing Items: If your package arrives damaged or if items are missing upon delivery, please notify us within 48 hours at manpreet.bad31@gmail.com with photos/videos of the package. We will resolve the issue immediately.