Refund policy

RETURN AND REFUND POLICY

At SHOPZIM, we want you to love everything you buy from us. If you are not entirely satisfied with your purchase, we are here to help. Below is our hassle-free policy on returns, refunds, and exchanges.

1. Return Timeframe & Eligibility Criteria

Return Window: You can request a return within 7 days from the date of delivery.
Condition: To be eligible for a return, your item must meet the following criteria:
- Unused, unworn, unwashed, and in the same condition that you received it.
- In its original packaging, complete with all original tags, labels, accessories, and user manuals attached.
- Accompanied by proof of purchase (order number, invoice, or receipt).

2. Non-Returnable Items

For hygiene, safety, and operational reasons, certain items cannot be returned or exchanged unless they arrive damaged or defective:

Personal care, beauty, and grooming items.
Perishable products (e.g., food, snacks, flowers).
Intimate apparel, innerwear, or swimwear.
Customized, personalized, or made-to-order items.
Final clearance or items marked as "Non-Returnable" on the product page.
Gift cards or downloadable digital products.

3. How to Initiate a Return

Email our support team at manpreet.bad@gmail.com or message us on WhatsApp at 7470471258 within 7 DAYS of receiving your package.
Include your Order ID, the item(s) you wish to return, and the reason for return.
Once your return request is approved, our team will provide you with instructions and schedule a reverse pickup (if available in your pincode) or share our return address.

4. Return Shipping Costs

Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (damaged, defective, or wrong item delivered), SHOPZIM will bear all return shipping costs.
Change of Mind / Standard Returns: If you are returning an item for any other reason, return shipping fees of ₹100 / Actual shipping cost will be deducted from your final refund amount, or you may be required to ship the item back to our warehouse at your own expense.

5. Damaged, Defective, or Incorrect Products

We inspect every order before dispatch, but if your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery
Send us an email at manpreet.bad@gmail.com with your Order ID and clear photos/videos showing the issue and packaging.
Once verified, we will arrange a free replacement or issue a full refund, including any shipping charges paid.

6. Exchange Options

Size or Color Exchange: If you need a different size or color for an eligible product, contact us within 2 DAYS of delivery. Exchanges are subject to stock availability.
Alternate Product: If the desired replacement item is out of stock, you can choose to receive store credit or opt for a full refund.

7. Refund Process & Timing

Inspection: Once we receive your returned item, our quality inspection team will evaluate it to ensure it meets our return criteria. We will notify you via email/SMS regarding the approval or rejection of your return within 2 business days].
Refund Method:
- Prepaid Orders: Approved refunds will be credited back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet).
- Cash on Delivery (COD) Orders: Refunds for COD orders will be issued via bank transfer (NEFT/UPI) or as store credit, as per your preference.
Refund Processing Time: Once approved, your refund will be processed within 5–7 business days. Please note that financial institutions may take additional time to reflect the credit in your account.